Troubleshooting Zoom Connection Issues

If you are experiencing issues with Zoom not getting connected, follow these steps to resolve the problem:

1. Check Your Internet Connection

Ensure that you have a stable internet connection. Try restarting your router or modem.
If you are using Wi-Fi, try moving closer to the router or using a wired connection.

2. Update Zoom

Make sure you are using the latest version of Zoom. You can check for updates in the Zoom app under Settings > Check for Updates, or check on SCCM for latest version

3. Restart Your Device

Sometimes, simply restarting your computer or mobile device can resolve connection issues.

4. Check Zoom Service Status

Visit the Zoom Service Status page to see if there are any ongoing issues with Zoom's servers.

5. Disable VPN or Proxy

If you are using a VPN or proxy, try disabling it and see if you can connect to Zoom.

6. Adjust Firewall and Antivirus Settings

Ensure that your firewall or antivirus software is not blocking Zoom. You may need to add Zoom to the list of allowed applications.

7. Reinstall Zoom

If all else fails, try uninstalling and reinstalling the Zoom application.

By following these steps, you should be able to resolve most connection issues with Zoom. If the problem persists, consider reaching out to Zoom support for further assistance.